Privacy Policy

Live Up Behavioral Health ("we," "our," "us") is committed to protecting the privacy and confidentiality of our patients’ health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws. This Privacy Policy outlines how we collect, use, store, and protect your Protected Health Information (PHI).

We may collect PHI, including but not limited to:

• Personal details (e.g., name, date of birth, address, phone number).
• Health information related to diagnosis, treatment, and care plans.
• Insurance and payment information.

PHI is collected through various means, including in-person interactions, phone calls, electronic communications, and forms.

We use and disclose PHI for purposes permitted under HIPAA, such as:

• Treatment: Sharing information with healthcare providers involved in your care.
• Payment: Processing billing and payments with your insurance provider.
• Healthcare Operations: Conducting administrative and quality improvement activities.

We may also disclose PHI as required by law or with your authorization.

As a patient, you have the following rights:

• Access: Request copies of your PHI.
• Amendment: Request corrections to your PHI.
• Restrictions: Request limits on how your PHI is used or disclosed.
• Confidential Communications: Request communications via alternative methods or locations.
• Accounting of Disclosures: Request a record of certain disclosures of your PHI.

To exercise these rights, please contact us at [insert contact information].

We implement administrative, physical, and technical safeguards to protect your PHI, including:

• Secure storage systems for physical and electronic records.
• Access controls to limit PHI to authorized personnel.
• Regular staff training on HIPAA compliance.

We may use SMS texting to:

• Send appointment reminders, updates, and confirmations.
• Share brief, non-sensitive information.

Important: SMS texting is not a fully secure communication method. While we take reasonable measures to safeguard SMS communications, we advise against sharing sensitive PHI through text messages. By providing your phone number, you consent to receive SMS messages from us. You may opt out of SMS communication at any time by:

• Replying “STOP” to any SMS message.
• Contacting us directly at [insert contact information].

SMS communication records are retained only as necessary and are protected under the same safeguards as other forms of communication.

In the event of a breach of unsecured PHI, we will notify affected individuals without unreasonable delay, as required by HIPAA regulations. Notifications will include:

• A description of the breach.
• The type of PHI involved.
• Steps you can take to protect yourself.
• Our actions to address the breach.

We reserve the right to update this Privacy Policy. Any changes will be posted on our website and communicated through other means as appropriate. Your continued engagement with Live Up Behavioral Health constitutes acceptance of the revised policy.

For questions or concerns about this Privacy Policy or HIPAA compliance, contact us at:

Live Up Behavioral Health
51B East Main Street Norwalk, Ohio 44857

Phone: (888-) 7Liveup